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ISO 20000 – Service Management System Requirements

ISO 20000 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

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Achieve Results with the Evata Consulting Group

  • Achieve compliance and certification quickly and affordably
  • Step-by-step guidance, training, auditing
  • Custom solutions and documents
  • Assigned project manager and detailed project plan
  • Online learning management system included

Consultant Support

The Evata Consulting Group offers a full range of consultant support for your ISO 20000 project.

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The Benefits of ISO 20000 Certification

The benefits of achieving ISO 20000 certification include the following:

  • Enhanced company image
  • Enhanced operational performance
  • Reduced costs
  • Increased sales
  • Meeting market expectations
  • Regulatory compliance